Who we are
Our website address is: https://store.banquiseofficial.com.
What personal data we collect and why we collect it
Orders and Account Information
When you place an order on our store, we collect your name, email address, shipping and billing addresses, and payment details. This information is used to process and deliver your order, and to provide customer support if necessary.
For users who create an account on our store, we store the personal information provided in their profile. Users can view, edit, or delete their information at any time, except for the username. Website administrators can also view and edit that information.
Comments and Reviews
When visitors leave comments or reviews on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Media
If you upload images to the website, especially product reviews, avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
We use cookies to enhance your browsing experience and for functional purposes, such as maintaining your shopping cart and processing orders.
For detailed information about how we use cookies, please refer to our Cookies Policy.
Embedded Content from Other Websites
Articles and product pages on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Payments
We use third-party payment processors to handle payments on our store. When processing payments, certain data will be shared with these processors, including your billing details and payment method information. These services are compliant with industry standards and securely handle your personal and payment data.
Payment processors we use:
- Stripe
- PayPal
You can consult their respective privacy policies on their websites.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email. We also share data with third parties necessary for fulfilling orders, including shipping companies and payment processors.
We do not sell, rent, or share your personal information with any third parties for marketing purposes.
How long we retain your data
If you leave a comment or review, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically rather than holding them in a moderation queue.
For users who register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except for their username). Website administrators can also view and edit that information.
Order data and transaction details are kept as long as necessary for accounting, legal, or regulatory requirements.
What rights you have over your data
If you have an account on this site or have left comments or reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments and reviews may be checked through an automated spam detection service. In the case of purchases, some data (such as shipping information) will be shared with third-party logistics providers to ensure delivery.