We accept payments by credit card (Visa, MasterCard, American Express) as well as via PayPal. All transactions are secured by our payment partners.
Yes, we ship to several countries around the world. Shipping fees may vary depending on the destination. You will be able to view available shipping options and costs during checkout.
Delivery times depend on your location and the shipping method chosen. Generally, orders are processed within 1 to 3 business days. Estimated delivery times are as follows:
France: 3-5 business days
Europe: 5-10 business days
International: 10-15 business days
You will receive a tracking number once your order has been shipped.
Once your order has been shipped, you will receive an email with a tracking number and a link to track the status of your package.
You can modify or cancel your order within 24 hours of purchase, provided it has not yet been shipped. To do so, please contact us immediately at [email protected] with your order number.
Our shipping fees vary depending on the destination and the weight of your package. During checkout, you will be able to choose from the available shipping options and see the corresponding rates.
If you are not satisfied with your purchase, you have 14 days from the date of receipt to request a return or exchange. Items must be returned in their original condition, unworn, unwashed, and with all tags still attached.
To initiate a return, contact us at [email protected] with your order number and the details of your return request.
Once we have received and inspected your return, we will process your refund within 5 to 7 business days. The refund will be issued via the original payment method used for the purchase. You will receive a confirmation email once the refund has been processed.
If you receive a defective item or one that does not match your order, we apologize for the inconvenience. Please contact us at [email protected] with photos of the item, and we will arrange for a replacement or refund as soon as possible.
You can contact us through our contact form available [here] or directly via email at [email protected].
For any bulk order requests or reseller partnership inquiries, please email us at [email protected] with the details of your request. We would be happy to discuss collaboration opportunities.
If your package has been marked as “delivered” but you have not received it, please check with your neighbors or in your mailbox. If you are still unable to locate the package, contact us at [email protected], and we will work with the carrier to resolve the issue.